Answers on ordering, delivery, toilet paper, hand soap, returns and product advice. Can’t find what you’re looking for? Get in touch — we’re happy to help.
Ordering
& Accounts
Do you supply businesses only?
Yes — Naro supplies workplaces and organisations across the UK, including offices, schools, hospitality, healthcare and facilities teams. If you’re unsure, just get in touch and we’ll advise.
Can I get a quote before ordering?
Yes. If you tell us what you currently use (or send a photo of your roll/soap/dispenser), we’ll recommend the right options and provide a clear quote.
Do you offer trade or repeat-supply accounts?
Yes. We can support repeat ordering for regular sites and multi-site customers. Contact us to set up a simple account and ordering routine.
Is there a minimum order value?
There may be a minimum order depending on delivery location and product type. Contact us and we’ll confirm.
Where do you deliver?
We’re based in Birmingham and deliver across the UK.
How long does delivery take?
Most orders are delivered within standard courier times. If you have a deadline (e.g., opening, inspection, event), tell us and we’ll confirm the quickest option available.
Do you offer next-day delivery?
Next-day delivery may be available on certain items and locations. Please contact us with what you need and your postcode.
How much is delivery?
Delivery cost depends on order size and destination. We’ll always confirm delivery charges up front as part of your quote/order confirmation.
Toilet
Paper
Which toilet paper should I buy for my site?
It depends on your dispensers and footfall. If you’re not sure, send us a photo of your dispenser or your current product packaging and we’ll match the correct type.
Do you supply jumbo toilet rolls?
Yes — jumbo rolls are a popular option for high-footfall washrooms because they reduce changeovers and help control usage.
Do you supply standard toilet rolls as well?
Yes. We supply options for smaller sites and customer-facing washrooms where standard rolls are preferred.
Can you help reduce how much we spend on toilet paper?
Yes. The biggest savings usually come from choosing the right specification for your usage level and ensuring you’re using the correct roll type for your dispenser to avoid waste.
Hand
Soap
Do you supply hand soap for commercial washrooms?
Yes — we specialise in hand soap supply for workplaces and public washrooms.
What's better: foam or liquid soap?
Foam soap often offers excellent cost-per-wash and good user experience, while liquid soap can be preferred in certain environments. We can recommend the best option based on your usage and dispenser type.
Do you supply soap dispensers too?
Yes — we can supply compatible dispensers and advise on the right system for reliability and cost control.
Returns
& Issues
What if my order arrives damaged?
Please contact us as soon as possible with photos of the damage and the packaging. We’ll work quickly to put it right.
Can I return items?
If you need to return something, contact us first so we can confirm eligibility and the best way to send it back. Some hygiene products may be non-returnable once opened.
Product
Advice
Can you match what we're currently using?
Yes. Send a photo of your current product label (or the dispenser) and we’ll match an equivalent option, or suggest a better-value alternative.
Do you offer bulk discounts?
Yes — bulk orders can reduce your unit cost. Tell us what you buy currently and roughly how often, and we’ll propose the best-value supply option.
Contact
What's the fastest way to get a quote?
Use our contact form and include: your postcode, what products you need (toilet paper and/or hand soap), approximate usage (or number of washrooms / staff), and dispenser type (or upload a photo). We’ll come back with a recommendation and pricing.
Still have a question?
Send us a message and we’ll come back to you promptly.
